Consistent staff aggression

<p>An horrific tide of aggression from coffee shop staff, repeatedly brought to attention of Managers. Staff response consistently aggressive, so much so that image of firm being irretrievably damaged. Staff spend their time behind the counter screeching at the top of their voices; whilst clients are ignored or verbally brutalised when they try to get service. Cups of coffee and plates are shoved or slammed at clientele over the table tops, banged down with an attitude of "get out of my shop", so much so that coffee slops onto laps. One member of our family was abused beyond words when she brought a handheld basket to ring up a green pepper with her coffee and told to get out of the coffee shop - but yet, staff are allowed to block this coffee shop till for 45 minutes (3/4 of an hour!) with their staff purchases, making a client wait to pay for 3 koeksisters which are legitimate coffee shop purchase. Complaint about this elcicited abuse from staff at till. Refusal to action refund off a stale bun (R 18.99 to client) and snide, malicious comment when client indicated her intention to report this to managent. Staff member name tagged "Michelle" has made it her mission to alienate this family of clients, in every possible way. Efforts for various family members to action this in-store, fall on deaf ears totally. We hesitate to refer this as a safe destination to other clients - real fears of staff aggression over time. Basically, now given up un concerns being heard & ACTIONED.</p>