BC
Beverley C

1 reviews | Active since Apr 2009

20 Jun 2019, 15:42

Conning the public and Overcharged One too many times

The last straw was my most recent unfortunate visit to the Norwood Hypermarket who continually blame the system, whilst it has to be the idiot who programmes the system. In bold red and white Quinnoa was marked down to R50 per packet. When I got home I noticed that I was overcharged by R139,99 (not a few rand) for each of the 4 packets I had purchased, totalling R559,96. This is not the first time that the promotion and the till do not correlate. It has happened with the tuna, which when questioned was not for this tuna but for that tuna but this tuna was under the promotion sign. There was a promotion on wine once again bold and clear yet at the till there was a problem. I left it and when I returned the following week the same promotion was on, but yet the price had still not been corrected. Similarly with celery recently advertised at one price and charged at R9,00 extra per packet. Furthermore the shelves lie empty for weeks on end of the same products. For example. 3 weeks ago I went to buy a specific dog food only to find the shelf empty and the exact same smaller bags and other flavour as was there for at least a month before that. Three weeks later nothing had changed. There is never anybody around to ask and the staff are constantly standing around in groups either on their cellphones or socialising and take little or no notice of customers. Needless to say I will not ever be shopping at that store again – its too much like hard work and at the risk of being “****med”. No double the difference policy either on for this extreme overcharge, altbeit I queried it.

0
Replies (1)
Pick n Pay
Pick n Pay's reply20 Jun 2019, 18:38
Official
Good day  Beverley
 
Thank you for taking the time to address your concerns with us.   
Kindly accept our apologies for the pricing inconvenience. 
  
We would like to thank you for your valued feedback, kindly be advised that this is currently addressed with the hyper team & Correspondence to your complaint will be done via this team.
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.  
 
Kind Regards,  
Pick n Pay Team