1 reviews | Active since Jul 2010
"Confused' over prices
Good day,
I am a member of the Pnp Pet Club and received an email on Monday 27 August 2018 advertising Feline Cuisine Adult 4kg Each Assorted for a reduced price of R169,99. Normal price is R199,99. This special is suppose to be valid from 27 August – 9 September 2018.
However, when I checked in at Douglasdale PnP today (04 Sept), the price on the shelve showed the normal price as R214,99. I took a 4kg bag and asked that it be scanned at a till - price showed as R214,99. Needless to say, I did NOT buy the product.
I am now slightly 'confused' about this whole price situation.
To my knowledge, this special is still valid and applicable to ALL PnP stores, not selected stores only.
Your feedback into this situation will be appreciated.
Thank you.
Good day Arno,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the pricing confusion caused at the Douglasdale store.
We are busy addressing this with our management team and will revert once feedback is received.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Arno,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the pricing confusion caused at the Douglasdale store.
We are busy addressing this with our management team and will revert once feedback is received.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,