1 reviews | Active since Jan 2025
Confused and in need for clarification
Can you please explain why I was just informed that I am not allowed to enter your Pick n Pay QualiSave Liquor Store on Viking in Epping, Cape Town, with my 2-year-old child? I was told to leave her at the doorway—unsupervised and with strangers—in South Africa, no less?
I understand your concerns regarding the policy at the Pick n Pay QualiSave Liquor Store on Viking in Epping, Cape Town, which prohibits children from entering the premises. While South African law prohibits the sale or supply of alcohol to individuals under 18 years old, it does not explicitly forbid minors from entering liquor stores. However, businesses may implement stricter policies to promote responsible drinking and protect minors from exposure to alcohol.
The instruction to leave your 2-year-old child unattended at the doorway is indeed concerning and not a standard or safe practice. Retailers are expected to enforce their policies without compromising customer safety.
Some context: All she wanted was to go to her father, who was in the store. At no way was she going to purchase alcohol.
I’m disappointed by the generic response I received, which feels robotic and lacks genuine consideration for my concern.
Could you please provide a clear reference to the South African law and Pick n Pay's specific policy that explicitly states minors, particularly toddlers, are not allowed in a liquor store if accompanied by a parent?
Additionally, where does it state that I am expected to leave my child at the entrance, unattended and vulnerable, in a world where child safety is a serious concern? It is deeply troubling that your social media team has not acknowledged the validity of this concern.
For context, I’ve visited liquor stores in other parts of Cape Town, perceived as ‘better’ areas, and have never encountered this issue. However, I was told this in Elsies River. Is there a demographic assumption at play here?
I look forward to your response with a thorough explanation.
I’m disappointed by the generic response I received, which feels robotic and lacks genuine consideration for my concern.
Could you please provide a clear reference to the South African law and Pick n Pay's specific policy that explicitly states minors, particularly toddlers, are not allowed in a liquor store if accompanied by a parent?
Additionally, where does it state that I am expected to leave my child at the entrance, unattended and vulnerable, in a world where child safety is a serious concern? It is deeply troubling that your social media team has not acknowledged the validity of this concern.
For context, I’ve visited liquor stores in other parts of Cape Town, perceived as ‘better’ areas, and have never encountered this issue. However, I was told this in Elsies River. Is there a demographic assumption at play here?
I look forward to your response with a thorough explanation.
We will forward your query to our Regional Management Team for further assistance.
Kind regards,
The Pick n Pay Team
We will forward your query to our Regional Management Team for further assistance.
Kind regards,
The Pick n Pay Team