1 reviews | Active since Jul 2017
Confused
<p>Paid for a few things last night 23 July 2017 and was charged twice. First time declined and received slip, cashier attempted second time and pulled card out before it could decline. Blamed the shift in electricity to and from generator for the purchase transaction delay. Supervisor completed transaction on hand held speed point and I received messages of two transactions. Did it really decline when the cashier tried for the second time before consulting supervisor for speed point sale. Because I was charged twice!!!</p>
Good day Yusuf,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and inconveniences caused.
We view this incident in a very serious light and will be addressing this with our management team. Please forward us a copy of your bank statement which reflects the double debit amount to enable us to escalate your complaint.
Email address : ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Yusuf,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and inconveniences caused.
We view this incident in a very serious light and will be addressing this with our management team. Please forward us a copy of your bank statement which reflects the double debit amount to enable us to escalate your complaint.
Email address : ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas