Concern Regarding Handling of Tragic Incident at Pick n Pay Amanzimtoti

Dear Pick n Pay Management,

I hope this message finds you well.

It is with great regret and deep concern that I write to you regarding a tragic incident that occurred on Monday, 5 May 2025, at your Amanzimtoti branch in Durban. Sadly, one of your cashiers passed away while on duty—a loss that is both shocking and heartbreaking.

What was even more distressing, however, was the store’s response following the incident. To our shock, the store continued operating as usual while awaiting the arrival of the mortuary van. Customers were expected to carry on shopping as if nothing had happened, while a deceased person remained inside the premises. This raises serious concerns about the wellbeing of both your customers and your employees—especially those who witnessed the incident firsthand.

We understand that different people and cultures respond differently to such events, but basic human decency and respect for life should guide all actions in situations like these. The decision to keep the store open appeared deeply insensitive and inhumane. It gave the impression that business and profit were prioritized over the dignity of the deceased and the mental health of your staff.

We strongly urge you to issue a formal apology to your customers and employees, and to take appropriate action regarding the store manager’s handling of the situation. Such an event requires compassion, leadership, and respect, and unfortunately, these seem to have been lacking.

We hope you treat this matter with the seriousness it deserves.

Sincerely