CK
Christa K
1 reviews | Active since Mar 2019
22 Mar 2019, 13:25
Complicated Marketing
I received a discount voucher with my Smart Shopper Account for 30% discount on Butchery. I needed some meat yesterday and even decided to go for the bulk option while I have this discount voucher, only to get to the till and was informed that the voucher is only valid from a day in the future. I guess I had to read the fine print, but am I the only one that finds their marketing tricks really complicated?
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Pick n Pay's replyOfficial
25 Mar 2019, 13:26Good day Christa Keyser,
Thank you for taking the time to write to us.
Apologies for the inconvenience caused. We have escalated for R109.05 points to be loaded on your smart shopper card for the voucher. You will get a sms once it has been loaded.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Thank you for taking the time to write to us.
Apologies for the inconvenience caused. We have escalated for R109.05 points to be loaded on your smart shopper card for the voucher. You will get a sms once it has been loaded.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Pick n Pay's reply25 Mar 2019, 13:26
Official
Good day Christa Keyser,
Thank you for taking the time to write to us.
Apologies for the inconvenience caused. We have escalated for R109.05 points to be loaded on your smart shopper card for the voucher. You will get a sms once it has been loaded.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Thank you for taking the time to write to us.
Apologies for the inconvenience caused. We have escalated for R109.05 points to be loaded on your smart shopper card for the voucher. You will get a sms once it has been loaded.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team