Completely Unacceptable Experience

Item: Pick n Pay
Rating: 1
Author: Bonolo N

I am honestly fed up and extremely frustrated with the service I received from PnP ASAP. On Monday, I placed an order on the app around 12pm (Order #***), expecting quick and convenient service. Instead, my delivery only went out at 5pm — FIVE hours later — which completely defeats the whole point of “ASAP”.

To make matters even worse, the driver was rude, and the app had the nerve to mark my order as delivered to me when I NEVER received anything. How does that even happen? I order from them for convenience, yet I ended up more stressed than anything.

And on top of all that, I’m still waiting for my refund. No order, no customer service, no accountability — just inconvenience after inconvenience. This whole experience has been nothing but disappointing and honestly unacceptable. I expected so much better from PnP ASAP.

Helpful (0)

Replies (1)

Bonolo N's updateReviewer Update

08 Dec 2025, 12:33

Hi Pick n Pay Team,I am extremely disappointed with the lack of follow-up regarding my complaint. Since the day I reported this issue, no one has contacted me, and my refund for order #*** has still not been processed.Your previous message assured me that the Online Management Team would reach out, yet nothing has happened. This ongoing silence and delay are unacceptable, especially considering the inconvenience I already experienced with the late delivery, the rude driver, and the incorrect “delivered” status on your app.I need this matter escalated urgently. Please provide:

A clear update on the investigation, and
The exact timeline for when my refund will be processed.

I expect a prompt response, as this issue has gone on far longer than it should have.Thank you.

Bonolo N's update08 Dec 2025, 12:33

Reviewer Update

A clear update on the investigation, and
The exact timeline for when my refund will be processed.

I expect a prompt response, as this issue has gone on far longer than it should have.Thank you.