Complete lack of respect for their customers safety.

On 31st October I contacted PnP via their website to let them know I found a piece of plastic in one of their veggie burgers. I did not hear back from them so I sent a second request. Over 2 weeks later I finally received a reply via email requesting further information.

I sent them all the information I had. The only correspondence I've had is more along the lines of my smart shopper number and absolutely ZERO concern about the fact that their product contained a piece of plastic in it. I have emailed them countless times trying to get some sort of response. When they finally do reply it's always an apology for the delay in their reply and never anything of value.

So basically they really don't care that a food product of theirs contains plastic.

Nice one Pick 'n Pay. NOT.