1 reviews | Active since Oct 2014

10 Jul 2017, 15:33

Complaints not attended to.

<p>I had a terrible experince at Pick n pay the bridge on the 05/07/2017 , where the quiry was raised with the store manager who then just took it[the quiry] lightly and made me feel like i am some stupid that doesnt know what is about. i tookm it upon myself to escalate a put the complaint onptheir site with the hope that it will be attended to but till to date i have never even recieved an acknowklegemnt that my complaint had been recieved. this very Bad for a company as big as Pick n Pay not to treat their customers correctly regardles of how small someone think that complaint is.</p> <p>That was the worst service consedering the efforts i took to make the manager aware who in tern treated me like dont know what im saying then escalate with the internal complaints dept but its like you talking to a stone</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Jul 2017, 17:28
Official

Good day ,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas