COMPLAINT REQUEST YOUR *** You don't really care do you?

Message sent to your customer care email 10 Match I'd like to bring to your attention the rude service received from your George branch yesterday 09 March.

On receiving my till slip I pointed out an overcharge to the cashier Kate Van Tonder and was told I had to go to the customer services desk to sort it out. As there was a substantial queue of people at that desk I asked if she could call a supervisor and was told she was a manager and I had to go to the customer services desk, I asked if she could reverse the item and was told in no uncertain terms that I had to go to the customer services desk. The attitude was only marginally better when I eventually got to the front of the customer services desk from Luzaan Booysen.

I understand that mistakes are made but surely your staff especially surpervisors/managment should be trained in customer services? I'd be interested in your response.