Complaint regarding On Line Store

<p>I am absolutely disgusted with Pick n Pay's on like store. A ********** order was placed on the store yesterday and charged to my husband's credit card. As soon as we were made aware of this I called the on line store and was asked for the order number, I explained that I had not placed the order & could therfore not provide the order number. I offered to give them the amount and excact time that the transaction had taken place, but the lady was unwilling to assist me. I asked that the transacation be stopped and was told without the order number she could do nothing. I tried to get her to look for the order and cancel it, again she was unwilling as I could not provide an order number, I again explained as I did not place the order I did not have the order number, she stated there was nothing she could do, refused to put me through to a supervisor and told me to contact my bank. I thought with the information I provied Pick n Pay could at least stop the oder being carried out. I then sent an email to their customer care, as by this time it was after 5 pm and they were not answering calls. It is now 2.15pm the following day and still no response from anyone. This is a warning to anyone who has ********** dealings with Pick n Pay's online store that no one is willing to assist or even respond in any way whatsoever, AGAI absolutly disgusted with them !</p> <p> </p>