1 reviews | Active since Nov 2019
Complaint: Price discrepancy
I went to do grocery shopping at PnP Ferndale on Republic. Amongst other items I bought was an Ant ****ing powder. These Ant ****ing powders were on the shelf marked with 2 prices: R54.99 and R74.99. On ringing these items the scanned price showed R209.00, I then brought this to the cashier’s attention, supervisor was called, she went and verified the price on the shelf and admitted it was their mistake but said she’ll call the store manager. Another supervisor came, listened to my story, went and verified the price, he came back saying he now doesn’t know why the bar code of the product scanned is different from the price displayed on the shelf. He eventually gets hold of the store manager I presume, the store manager argued with me as soon as I opened my mouth, he instead cross questioned me on this price issue. Before I could even finish stating my case he told me in no uncertain terms that I will not get the item on the price on the shelf. I was less than pleased with the way I was treated honestly, calm as I was, I felt discriminated as a customer especially when the staff told me that if I was of a different race I would have gotten the item on the price displayed on the shelf. PnP management failed to acknowledge and recognize their mistake instead I as a customer was made to feel like an idiot. PnP @Ferndale on Republic honestly I’m really disappointed, YOU can do better than that!
The Pick n Pay Team
Best regards,
The Pick n Pay Team
Best regards,
