Complaint- poor service delivery on every level

I purchased my 50 inch TV 4 years ago from pick n pay hyper by the sea, my product has a 5 year warranty. In February 2023 I reported to the store that my TV was continuously going off and the light was off on the TV. Pick n pay hyper by the sea requested for me to drop the TV at their store for testing/ fixing purposes. It took the store a week or so to fix the tv and I had to fetch the TV.

A receipt was received to say the back light was an issue and it was fixed. In less than 3 months I had the exact same problem with my TV and again I had to drop it off.

Mind you the service delivery was pathetic!

Again in less than 3 months I had to report the same issue and by now I was so upset because i am dealing with the exact same people who made no difference or even went the xtra mile to assist me, mind you its a 50 inch tv so running around with it was time consuming and ridiculous.the first 2 times it was the same issue, I'm sure by now someone logical would have brought to my attention a better solution!

Again after 2 months I had experienced the exact same problem and now it's the 3rd time however this time I requested for the store to fetch the tv. The sales rep Charmaine was truly not helpful ! I had requested to speak to the store manager or someone senior and I never got a call or feedback.

I am a regular cash customer at pick n pay stores and I felt so disappointed as the service received was so poor!

Recently for the 4th time my tv had the exact same problem, I had contacted the store and reported the incident to which I was informed by Charmaine, the sales representative that a courier will fetch the tv and we gave a option for a refund to purchase at their store another tv for the same amount and that they cannot provide me with a new tv.

I didn't have an issue however to my surprise the tv was not fetched by pick n pay hyper by the sea courier company and their store technicians fetched the tv.

I have not received any written or telephonic communication from the company to state the changes neither did I get any documentation left behind in reference to the refund. I had to call the company and report what had happened, the sales rep was so rude, i didnt even receive an apology from the store.

WHAT IS PICK N PAY Hyper by the sea without their customers?

I didn't even receive an apology from the store! Do they even Check what their technicians are doing at the store!

Their staff requires upskillment as they don't know anything apart from transferring calls from one end to the other!

Senior management certainly didn't care that I reported the same issue 4 times.

I was reporting a 50 inch cash tv I purchased!

This is highly poor service deliver on every level.

I will not recommend anyone to purchase from their stores.