Complaint: Poor service and Missing items on PnP ASAP order

I am very disappointed with the service received with the PnP ASAP app on my recent order with order #***3, which i submitted at 11:56 on Saturday and after numerous follow ups and a call from a gentleman, the order was delivered on Sunday Morning. When i opened the packets, i realised that there were a number of items that were missing with the order, there were also inconsistencies with the invoice provided by the app, and the one on my email. I had to pick up the phone and again call their customer care line and with call reference numbers *** i escalated the complaint to Natasha and another call to Natalie, for them to escalate this matter for all my missing items to be delivered. Up until now, i have not received any email or call from the PnP team to confirm. This is bad customer service, and i am no longer going to be a trusting client of the pick n pay brand due to this poor service.