Complaint – Poor Service and Faulty Product at Pick n Pay Hyper Greenstone

I am writing to express my disappointment with the service I received at Pick n Pay Hyper Greenstone. I went to the store to return my Sunbeam kettle, which stopped working after only seven months of use. The product clearly states a 12-month warranty on the box.

However, the staff insisted that the kettle must be repaired instead of exchanged, despite my consumer rights under the Consumer Protection Act. The customer service lady was rude and unhelpful, and the manager appeared to have little knowledge of the Act as well. After nearly an hour of back-and-forth discussion, I was finally given a replacement kettle.

Unfortunately, upon arriving home, I discovered that the replacement kettle is also not working. I tried to contact the store, but no one answered the phone. I then called Pick n Pay customer care and spoke to Michelle, who refused to provide her surname and was not helpful in resolving the issue.

This entire experience has been extremely frustrating and disappointing. I kindly request that this matter be escalated and resolved urgently, either with a proper replacement or a refund.