Complaint on Returned item - Refund not Received - Order number *** 15 Feb 2026

Complaint on Returned item - Refund not Received - Order number *** 15 Feb 2026

Pick a Pay: Complaint ref number ***

Complaint E-mail send to *** on the 16 March 2026.

No updates received to date.

Dear Sir/Madam, I would like to lodge a formal complaint regarding a returned item for which a refund has not yet been received. On 15 February 2026, I purchased two Goldair Table Top Water Dispensers (Model: GTWD2850) under Order Number ***. After receiving the order, I followed the instructions provided to set up and began using the water cooler. However, after approximately 14 days of use, one of the units stopped cooling the water. I then contacted the Pick n Pay Call Centre to enquire about the return process. I was advised to return the faulty unit to My nearest Pick n Pay Hypermarket store, which in our case is Pick n Pay Hypermarket Steeledale. On 7 March 2026 at approximately 09:12, I returned the faulty item to the store. I spoke to a gentleman named Larry, explained the issue, and informed him that I would like a refund for the item. Larry took photos with his phone of the order form, order number, and invoice, and confirmed that the refund would be processed within 3 to 4 Business days to the same account used for the original payment. To date, no refund has been received. We kindly request that this matter be investigated urgently and that the refund be processed as soon as possible. You may contact me via email at *** should you require any further information. Kind regards, Jana Pretorius