1 reviews | Active since Oct 2012
Complaint not received to well
So I always only ever shop at PNP Oakfields. My smart shipper card will proof that. Monthly shopping, and everything I need during the week. Toningt I went grocery shopping. Got home and unpacked the bags. I saw that the compral headache tablets I bought was half empty. It didnt even have the leaflet inside so I thought I would phone the store and let them know what is happening. Well they obviously didnt appreciate it.
First of when the phone got answered it wasnt to friendly. when I asked who I am speaking to the person rep**** with "the store is closed". Im like uhm ok I would just like to inform you of a problem I just had with my shopping. I told him the story and he is like "so when are you coming back". I rep**** that I wont be coming back I just wanted to let them know of a problem and again he just replies "so when are you coming back". Well guess what Oakfields I wont be back EVER because you obviously dont appreciate customer feedback. Especially when you're on your way home. So sorry for interrupting your home time to let you know of **** going on in your store. So unthankful.
I previously informed them of bakery products which I bought which has gone off etc and also didnt ask for replacements, just asked to stick to the standards I know and always went back there... Now I wonder what standards
Highly dissatisfied.....
Good day Marlene,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Marlene,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
