COMPLAINT: LAMEEZ (Assistant Manager)

To whom it may concern

My friend Sasha & I had preordered 4 platters at your Panorama store last week. We paid the deposit R452.50 (50%). We had arrange that they be ready for collection on Saturday 28th Oct. On Friday 27th, Sasha was informed that they could not find pitas for the platter we had order. She was then told that it would be replaced with a ****tail platter which would end up being the equivalent, and that we wouldn’t have to pay anything extra. Upon arrival we stepped into confusion. The price on the platters had stated R630.00 and not the R452.50 that was agreed on via email. The staff had not communicated properly with one another and involved the Assistant Manager, Lameez. Lameez’s attitude and behaviour was beyond shocking. She was rude and unprofessional and it’s really hard to believe that she’s an actual manager at the store. Leatitia was sweet and kind and tried her best yet Lameez even spoke to her with disrespect. The more my friend, Sasha, explained that the agreement telephonically had been that we wouldn’t pay anything extra upon arrival, the more Lameez built up even more anger. The store manager then came to the deli counter, he had spoken kindly with the staff and agreed that we would only pay the R452.50. We then went to the till and Lameez still didn’t see reason. Sasha tried to explain that she had everything via email and Lameez blurted out “Don’t come try here” in a very abrupt tone, in front of everyone. She literally shouted at Sasha and the look on her face said it all.

Please have your managers properly trained. We all work in sales, we all deal with clients, however, there is a boundary that you just DO NOT cross when it comes to speaking with a client. I expect a written apology from Lameez herself as she behaved in a manner in which one cannot possibly expect from an Assistant Manager. She should do better.

Thank you to the store manager for dealing with us in a kind and respectful manner, we sincerely appreciate it. The platters were lovely but we will never be back there again.

Kind Regards,

Nicole Jacobs