1 reviews | Active since Jun 2016
Complaint ignored
On 6 Aug I posted the following on the contact page of your web site , but received no response: Yesterday while opening a 775g can of PnP Beef chunky dog food I could already detect a foul smell. When I lifted the lid I nearly puked. The dog food was definitely off. If you can provide me with an e-mail address I will send you photos of the content and the numbers on the lid.
Good day Annemarie
Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Senabelo Naledi Ndlovu
Best regards,
Good day Annemarie
Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Senabelo Naledi Ndlovu
Best regards,