Complaint: Frustrating Experience with Post Bank Services at Pick n Pay

Dear Pick n Pay Team,

I'm writing to express my extreme frustration and disappointment with the service I've received from Pick n Pay Southdale and Southgate regarding Post Bank services.

On 17 December 2025, I contacted Post Bank and was given a list of outlets where they provide SASSA card services, which included Pick n Pay Southdale. I visited Pick n Pay Southdale, and after not getting a response on the phone, I spoke to staff in person, who said they don't have a Post Bank outlet and directed me to Pick n Pay Southgate.

I visited Pick n Pay Southgate, only to be told by staff and the store manager that the Post Bank personnel were on leave and I should return on 8 January 2026. I returned on 8 January 2026, and was told they'd be back on 15 January 2026. On 15 January 2026, I was told that Post Bank would not be returning to Pick n Pay Southgate.

This has resulted in significant time and financial losses for me. I'm extremely dissatisfied with the service and request that you:

- Investigate this matter and provide a clear explanation - Ensure that accurate information is provided to customers about Post Bank services at your stores - Assist me in resolving this issue

I'm impatiently waiting for a response and a resolution to this matter.

Sincerely, Lilian