Complaint form not working

I was so annoyed with the attitude of the cashier who I dealt with this morning, I felt compelled to lodge a complaint. I carefully completed the online form provided on the Pick n' pay website and typed my complaint in the box provided. I then submitted the form in accordance with the instructions, only to receive this email in response'Your mail to [$to$] was not able to be processed. Please use our Web Form on our site to submit your enquiry so that it can be properly processed'<br> Well, I did use the form and it was not properly processed, what's your excuse now?