Complaint Durban North

Dear Customer Service,

I am writing to lodge a formal complaint about an incident that occurred at your PnP Qualisave North Beach Durban store on 1 June 2024 at approximately 3pm.

While checking out at the till, I noticed that a Manhattan wine gum roll was marked at R12.99 but scanned at R13.99. The cashier called the floor manager, Andre Munien, who adjusted the price. When I asked him about the store policy regarding incorrect pricing and whether I qualified for a discount, his reaction was one of surprise and reluctance. It took several attempts to convince him that according to the store policy, I should receive a 50% discount.

Frustrated, I admittedly said, "I must tell him how to do his ****** job." Andre then raised his voice in front of other staff and customers, accusing me of swearing at him, which I denied. He continued to repeat his statement and escalated the situation instead of calming it down. His behavior was rude and unprofessional, and he showed a lack of knowledge regarding the store policy and the ability to handle customer queries effectively.

I request that this matter be investigated and appropriate action be taken to ensure better customer service in the future. I would appreciate a response regarding the steps that will be taken to address this issue.

Thank you for your attention to this matter.

Sincerely, Ebrahim