Complaint

I am extremely disappointed with Pick n Pay Galleria, my husband gave them the meter number to buy pre paid electricity, when i got the unit slip and punched it in it said error, i phoned Conlog the company whom installed the meter and the explained that the wrong units was given to me and i need to return to Pnp and the need to sort it out for me its a week after i have been there and explained my situation and no one can give me an answer what the way forward is, i cannot believe that pnp staff managers isn't informed and trained to assist in these tipes of situations. They dont know what to do just tells the customer to go there and there and dont assist from their site to keep in informed of what answers they are getting.