EN
Elsje N
1 reviews | Active since Sept 2019
16 Sept 2019, 12:36
Complaint
Not the first time experiencing this type of service from your store, and definitely won't be the last. The cashier didn't greet, didn't ask if I needed a bag, just pushed the speedpoint in my direction when she saw my card and did exactly the same to the client behind me. If I am not welcome in your store due to the colour if my skin, tell me so at your door, I will spend my money somewhere else where I am welcome.
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Replies (1)
Pick n Pay's replyOfficial
16 Sept 2019, 13:14Good day Elsje,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you.
We are unable to contact you telephonically as you have not provided us with a contact number. We view this incident in a very serious light and would like to address this with our management team however you have not provided us with the stores name.
Kindly forward your complaint to *** with the stores name to enable our Customer Care Team to address your complaint with the relevant management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you.
We are unable to contact you telephonically as you have not provided us with a contact number. We view this incident in a very serious light and would like to address this with our management team however you have not provided us with the stores name.
Kindly forward your complaint to *** with the stores name to enable our Customer Care Team to address your complaint with the relevant management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply16 Sept 2019, 13:14
Official
Good day Elsje,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you.
We are unable to contact you telephonically as you have not provided us with a contact number. We view this incident in a very serious light and would like to address this with our management team however you have not provided us with the stores name.
Kindly forward your complaint to *** with the stores name to enable our Customer Care Team to address your complaint with the relevant management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you.
We are unable to contact you telephonically as you have not provided us with a contact number. We view this incident in a very serious light and would like to address this with our management team however you have not provided us with the stores name.
Kindly forward your complaint to *** with the stores name to enable our Customer Care Team to address your complaint with the relevant management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team