Complaint

The worst customer service Ever experienced went into the South gate store to get what I was short of at home and I got to the till and wanted to use my smart shopper points which they were on my app, I was asked if I had card and rep**** I don't , she then said they were not showing and I was not going to be able to use them... I then asked what was the point to have the app and carry the card as well and supervisor Mpho Letsobe said she doesn't know as she was not trained about the smarts shopper.

She then referred me to Bright the training manager who also didn't know and said there was nothing the could do an d we must come ba ck tommorow.. The attitude from the till operator to the supervisor... Giving me side eyes