Complaint About Unprofessional Conduct by Manager at Pick n Pay Clothing – Southgate Mall

I am writing to express my deep disappointment and concern regarding the poor service and unprofessional behavior I experienced at your Pick n Pay Clothing store in Southgate Mall on 1 October 2025.

While shopping, I took a few clothing items to the fitting room area. As I was waiting, I noticed a man checking the fitting rooms. I later found out that he was the store manager (Russel). He appeared to be busy and did not acknowledge me when I was waiting in line. When I proceeded to use an available fitting room, he suddenly questioned and scolded me for not asking permission, even though I had already informed him that I wanted to fit my items.

He spoke to me in a rude and dismissive manner, repeatedly accusing me of being in the “wrong fitting room” and implying that I had not followed procedure, despite me taking a fitting room tag. His tone and attitude were uncalled for and made me feel humiliated — even my six-year-old daughter noticed how rude he was.

When I later went to pay (after spending over R1,000), the same manager continued to stare at me as if I had done something wrong, which made me feel extremely uncomfortable and unsafe.

I have always enjoyed shopping at Pick n Pay Clothing, but this experience has left me very disappointed and reluctant to return. I believe that customers deserve to be treated with respect and courtesy, especially by management.

I kindly request that this matter be investigated and that appropriate action be taken. I would also appreciate feedback on the outcome of this complaint.

Thank you for your attention to this matter.