Complaint about poor service

<p>I just called the Pick n Pay customer service line ********** 288. i spoke to a consultant to complain about a PnP branded product, i found a piece of plastic in the biscuit and was reporting this. Firstly the consultant kept asking me to hold on the line, i asked if i can send her photos of the object she said no. she then asked to hold the line for the 3rd time and i stayed on hold for 10 minutes only for her to get back on the line to tell me that i will get an e-mail and someone will get in touch with me. This is pathetic service how can you expect a customer to hold on a call on and off without assisting them, or advising what you are going to do to resolve this matter. Especially since i found a FOREIGN OBJECT in your product.</p>