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khosi R

1 reviews | Active since Nov 2011

05 Jul 2018, 10:05

Complaint About Pick and Pay Cresta

on the 4th of July 2018. I went to Pick and pay Cresta to pay my DSTV account. i was on the queue, while approaching the teller named Mary. she starts shouting she doesn't have money for SASSA. I asked her what do you mean? and she repeats she doesn't have money for SASSA. I never mentioned anything about SASSA I do no have a SASSA card i have never owned one, she assumed this just by me being a black female with a card in hand. she proceeded to explain that it's the dates for SASSA assumed that I was there for that. my question is why is not just money? I spend so much money at pick n pay and to be made to feel less than because I am black is unacceptable . what if I had come in to use a SASSA CARD? How would I feel then? Pick N pay tellers can be quite rude at times and we sit and we take it we joke about it but it's unacceptable.

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Jul 2018, 11:04
Official

Good day Khosi,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua