Complaint

It has taken me more than 24 hours to write this review in search of maybe finding the rite words or maybe trying to make sence of that took place on Wednesday at pick n pay promanade in mitchells Plain...so I'm standing in the line, waiting like all the rest of the shoppers and customers as this is the rite thing to do... This was like after 4 the afternoon, obviously pick n pay is full everyone needed there groceries, I collect the good I need stand behind a women patiently waiting to get to the till point to pay, only for this random female who came out of nowhere, like nowhere telling me that she was standing in the que behind this lady that was standing Infront of me... And I'm like sorry I have been standing here for atleast 5 or 10mins and the women Infront of me said nothing of anyones place that she was keeping, the women bursting in is stubborn and adimint that this is her place... With this going down I'm telling her I am not giving space because the line behind me got longer and really this is unfair to the rest of the customers who was there... An argument broke out where my finance stepped in telling her the same thing I said she was not in the line as he was there with me and stepped away to get a bread(that was eaten on properly by a mouse) that we actually had to leave.... With all of this back and forth I resulted in Going to ask the Manger to assist... Not helpful at all... 1st when I got to the office he was on a call, I waited a minute or so when explained to him what was happening he didn't seem interested at all, he didn't even seem to want to help... With this I asked him to please fix the matter... He walks with me to the line we standing in and he asks the lady to please move and she tells him no... And he asks her does she work in the mall as she had on KFC cloths on and she rep**** yes... He turns to me and my finance telling us there is nothing he can do, this happens so often that there even broke out a fight before because of this taking place.... And if we would like to fight then we should fight and he politely walked away with absolutely no, no solution to this issue...Trevor was the store manager on duty he is the one we spoke to.... I was angry I admit and so ****ed at the fact that this was not dealt with accordingly... What and how would pick n pay have had done should there have broken a fight OUT? I DID MY DUE BY NOTIFIYING MANAGEMENT AND HE BASICALLY GAVE US THE GO AHEAD RI FIGHT.... my word how would pick n pay have helped me should anything have happened to me.... Imagine the lady hurt me physically and what would trever have done? This is pure disgust this only happens in pick n pay, I would appreciate feedback on how this will be dealt with especially with Trevor as nothing was resolved there was no conflict resolution.... I had kids and a family to go to and I had to feel this way in a pick n pay I often visit... I know the customer is not always right but this upset me and I'm wanting a solution... U should know that should the matter have escalated in pick n pay after I notified management and it got physical I would have gone to court, I want a answer on why this needs to happen, why did it have to end this way coz he allowed the women to be helped before me coz they work in the same mall