Complaint

Dear [Shop Manager/Owner or Customer Service Team],I am writing to formally complain about a recent transaction at your store involving your employee, Vhitshilo Ligege.On the 18th March 2026, 15H06 I requested a cashback of R100. Ms. Ligege processed R300 instead and handed me only R100, resulting in a shortfall of R200 that was not returned to me. When I returned to the shop shortly after to address this, she giggled and spoke in a language I could not understand, which left me feeling dismissed and frustrated.This incident feels like a clear case of mishandling or potential *****, and I am deeply disappointed by the unprofessional conduct. I kindly request an immediate investigation, a full refund of the R200, and confirmation of any corrective actions taken with your staff. Please respond within 48 hours with next steps.Thank you for your prompt attention to this matter. I value your business and hope this can be resolved satisfactorily.