1 reviews | Active since Sept 2017
Complaint
Good day
I trust this finds you well.
I need someone to contact me regarding my Pick n Pay account please.
I made payment on 01/03/20, received sms 09/03/20 to pay my account. Since 10/03/20 I have been sending emails and phoning both Pick n Pay and RCS. They are sending me from one to the other but not resolving the problem. Apparently the cashier made a TopUp Wallet transaction that I do not understand. Went to Greenacres Clothing store where the Branch Manager was very helpful and called Head Office for me. They said I must go to the branch and they must reverse the transaction. I went to the branch the Manager there said it was paid into my account, no proof was given to me. Still receiving calls and sms from RCS that payment is outstanding.
Can someone please assist, Pick n Pay is not taking responsibility of the fact that the cashier made an incorrect transaction.
Your speedy response regarding the matter will be highly appreciated.
Kind regards
Cell: ***
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team