Complaint

Good day.

My mom bought a Samsung Crystal HD on the 23rd of December at the Pick n Pay Hyper in Greenstone mall (Johannesburg) and the TV stopped working on the 10th of January. It kept on switching off when it was on. So because it had a warranty we decided to take it to the nearest Pick n Pay Hyper which is the one in Montana on the 12th of January. From there they assured us that the repairs won't take any longer than 21 days and they will give us a call to come collect it. Unfortunately they have never called us, we have been calling every 2 days after the 21 days elapsed and we couldn't reach anyone at the shop. Two weeks later they told us (after calling them endlessly) they will give us a new TV sometime in March because they failed to repair the one we took to them. We asked for a specific date, but they couldn't tell us. We tired of calling only for our calls to be diverted when they hear that it's my mother calling (Mamolotsi Setati). We don't know when to expect it, for all we know the TV can come back even in December. There is no honesty and transparency at all from Pick n Pay Hyper.

TV model: Samsung 58 inch Smart UHD TV Customer Repair Order: 5766 Transaction No. 049713

Pick n Pay Hyper Montana: ***

My mother's details: Mamolotsi Setati *** ***