SB
Samantha B
1 reviews | Active since Jun 2015
04 Feb 2020, 01:21
Complaint
Bought a 10kg Nutriphase dog food expecting the bigger bag to last longer. Bag only due to expire in June. After starting to feed the dogs the food started to go rotten. When I tried to return it to Pick n Pay Mall of the south they would not take it back and blamed me for the food somehow going off. My dogs could of gotten sick. They did not care at all
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Replies (2)
Pick n Pay's replyOfficial
10 Feb 2020, 14:39Good day Samantha, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with the relevant supplier & management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply10 Feb 2020, 14:39
Official
Good day Samantha, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with the relevant supplier & management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
SB
Samantha B's updateReviewer Update
13 Feb 2020, 11:46Thank you , Nutriphase has offered to replace the pet-food. Really do appreciate it
SB
Samantha B's update13 Feb 2020, 11:46
Reviewer Update
Thank you , Nutriphase has offered to replace the pet-food. Really do appreciate it