Complaint

Complaint:Order *** I placed an order with PnP ASAP on Monday 27/06 at 09:30 am, and simultaneously place one with Checker 60 . Checkers delivered at 10:30 ,whereas I still haven't received my order from Picknpay.Not once did a driver call for directions.I called your contact center line and I was told that the driver had brought back the goods to the store and I confirmed my addres,was told that a follow up will be done, and I will receive feedback, which didn't happen.At this point I had gotten a notification that my goods were delivered,but nothing. I made a 2nd call to the contact center, at around 14:30 because I had received another notification saying delivered, but no knock on my door,no call from security.Picknpay Ravenswood is literally a 5 minute drive from my complex,whereas Checkers is about 15 minutes away,but they always deliver before the ETA provided,which is always within 45minutes. I have been a loyal customer to Picknpay and have never experienced such pathetic service. I always purchase my monthly groceries in their shops and this has made me think twice about shopping from them going forward.I asked for the order to be cancelled as I felt to that even the agents that I spoke were not helpful or assisting in any positive way to this whole situation. I called again today 28/06 to follow,I was told that the order had been cancelled,no notification,no call to apologize, and was told that a refund takes 1- q 10 working days. Such pathetic service from Picknpay is appalling.