Complaint

I bought a Sunbeam blender during the black Friday special at Pick n Pay Maponya Mall. I only used the blender only once and the second time I attempted to use it , it had broken down. I proceeded to go the Pick n Pay store for an exchange but I was not assisted. Firstly I was told to go back with the broken blender home and await new stock which had no estimated time of arrival. On the same we notified Sunbeam and they indicated they will send us a follow up email addressing all our concerns but nothing was addressed to date. We had to follow them up again today of which no solution was granted instead we are sent back to the store to be the middle man between the supplier (Sunbeam) and Pick n Pay.