complaint

Not happy with service offered to customers @PnP North-gate shopping center. JVC must take action or alter their warranty terms and conditions if this is how customers get treated I bought JVC portable BT speaker 16 November 2022@13:06 @ R1099.00.The speaker started giving me problems on the 15th November 2023. I RETURNED back to PnP North-gate because its under 1 year warranty.When i get there i was told the warranty would have lapsed by the time they return it to the manufacture of which that is not my problem..The warranty/guarantee does not state that ""you must bring your product 1 week before your warranty/guarantee lapse! NOT SURE IF ITS COMPANY POLICE (JVC/PNP SA ) to have such inconvenience service towards the customers who support them .The truth is **** advertising warranty products.if it says your warranty expires 1 YEAR from the day of purchase -why is it a problem when i return it before the expiry date . 2)i did to explain to them the problem of my speaker that sometimes it does switch on some times it switches on .They called other guy (manager) who came to test it .he did switch it on and said to me no problem with the speaker ,i told him again that sometimes it doesn't switch on at all,he insisted its working then i told him iam the one using this speaker thats why Iam bringing it for repairs,finally they said they will book it but it will only be returned (Wednesday a week after the expiry of my warranty)Not happy at with the service regarding warranty returns , They must state clearly that all warranty repairs must be reported at least 1 week before the warranty lapse!!!what if it doesn't work 3 to 5 days before warranty expires.(just imagine you buy an expensive product worth 10000.00 smart tv then its a problem when returning your product then its a problem but when you paid for it with your money its not a problem!!i ned answers as i spent my money with hoping what you advertise is what you promise