DC
Daleen C
1 reviews | Active since Apr 2019
15 Apr 2019, 18:56
Complaint
I've got a set of cast iron cooking set for a present today I opened it the big cast iron pot is cracked what can I do regarding this matter it was bought at pick&pay hypermarket princess it was the last box on the shelf need assistance regarding this
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Replies (1)
Pick n Pay's replyOfficial
18 Apr 2019, 11:42Hi Daleen, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. You can take the product back the store for a refund or exchange however you are required to produce the till slip as proof of purchase as per our returns policy.
Should you not have the till slip please request the person who purchased the gift for you to either provide you with the till slip or assist in having the product exchanged. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team.
Should you not have the till slip please request the person who purchased the gift for you to either provide you with the till slip or assist in having the product exchanged. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team.
Best regards,
Pick n Pay's reply18 Apr 2019, 11:42
Official
Hi Daleen, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. You can take the product back the store for a refund or exchange however you are required to produce the till slip as proof of purchase as per our returns policy.
Should you not have the till slip please request the person who purchased the gift for you to either provide you with the till slip or assist in having the product exchanged. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team.
Should you not have the till slip please request the person who purchased the gift for you to either provide you with the till slip or assist in having the product exchanged. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team.
Best regards,