Complaint

Poor customer service that i have experienced at Pick n Pay in Kenilworth Centre i had bought a millaware glass kettle on 25.09.2018 a card transaction however it broken down on 03 Nov 2018 so i took back to PNP the next day was assisted by a cashier Dennysen zero customer service from so she processed the refund and then handed me over the till slip so i asked her if it was a voucher she said its a refund money will be in my account within 2 days so i asked why she did it like that she said it was because i had paid with a card . On the 06th it was the 2nd day after the weekend so i had called the store spoke to the Manager Thabo who said he will call me but never did however he had taken my contact details . I just want my refund not to be inconvenienced like this , i will never associate myself with the brand again .