1 reviews | Active since Jul 2014
Complaint
I am totally disgusted in pick n pay customer service. I wrote an email on Friday with regards to the "spam" coupon on fb that was done through pick n pay I went and got groceries to the value of R1450.00 as it said i have won a coupon of R1500 just to be completely embarrassed by the till as you guys had failed to send a message out stating it's ****. I'm still waiting for an email from your customer care line but no nothing this is totally unacceptable
Good day Nicola,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconveniences caused to you however this was a ****. Pick n Pay was in no way associated with R1500 message that has been circulating.
We have put a notice up on our social media platforms. Please head over to our website for more online safety tips: http://www.picknpay.co.za/online-security
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Nicola,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconveniences caused to you however this was a ****. Pick n Pay was in no way associated with R1500 message that has been circulating.
We have put a notice up on our social media platforms. Please head over to our website for more online safety tips: http://www.picknpay.co.za/online-security
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas