Complaint

I am very disappointed with the way I am treated by PnP Parow Centre. On the 17th April in the morning I purchased Hot dog rolls, As I was about to have them for lunch later that afternoon, I discovered there's a Mouse Dropping (****) on the roll ,I went to the store to complain. I spoke to a lady ( I forgot her name ) But she said she is part of management She asked me if I would like a refund or a compensation I advised her that my lift club is waiting outside, Can I can get someone to call me and I also advised her that I work in the mall and ill be back at work again on Monday 21 April .She took my details and said she will give them to Siya the Bakery Manager to give me a call I should expect the call on Saturday 19th April. Hey never called the whole weekend Monday 21 April I went to the store I spoke to Ruan (Management )I told him about my problem He decided to gaslight me and say I saw chocolate sprinkles ,He also took my details saying someone in the bakery will call me.Its Wednesday 23 April I am still waiting on that call. Can I get a Store Manager to call me please.