Complain

I am writing to express my disappointment regarding an incident that occurred during my recent visit to Pick n Pay Northgate Mall on 27 April 2024. While attempting to withdraw money from the cashier, I encountered an unpleasant interaction with Cashier 1164.

During the transaction, my husband requested a withdrawal of R300, but Cashier 1164 only provided R200. When he politely informed her of the discrepancy and asked if she could check with other cashiers, she responded rudely, insisting that she only had R200 available.

Upon further inspection, it became evident that there were additional notes in the money drawer, contradicting her claim of having only R200. This dishonesty and rudeness were not only unacceptable but also left us feeling frustrated and confused.

Furthermore, when my husband expressed his intention to report the incident, Cashier 1164 called him back and offered the remaining R100. While we appreciate the gesture, we are still perplexed as to why she initially **** about the available funds.

Such behavior is unbecoming of a representative of Pick n Pay and tarnishes the reputation of your establishment. We expect better treatment and honesty from your staff members.

We kindly request that this matter be investigated promptly and appropriate action be taken to ensure that similar incidents do not occur in the future.