1 reviews | Active since Oct 2021
Complain about the Provident fund
I (Cecilia Gumede ) write this complain against Miata Kelebogile pick n pay Northgate regarding my Provident fund. I submitted my claim in August 2021, Moata Kelebogile received my claim & she confirmed that she sent the claim. On the 29-10-2021 my daughter called Elsie on this no. *** & she confirmed that Gloria only received the claim documents on the 18-10-2021.In this case what must be done? This is the 2nd complain I have written within 3weeks for the same store & same person which is Kelebogile Malta from pick n pay Northgate. Why did she submit my claim documents so late on the 18-10-2021 where else I submitted my claim documents to Kelebogile Moata at pick n pay Northgate.
Please resolve this matter. I understand the claim for Provident was supposed to take 6weeks but now it's 2months. Resolve this matter before monthend of November or else I'm taking this matter further regarding Moata Kelebogile & pick n pay northgate
I just called the ***line & I spoke with an agent called Brandon & he confirmed that they don't deal with such complains, he said that line it's for customer service only, he will transfer me to the relevant department. When he did so when they answered the call when I introduced my myself they just hang up.
I want to know when you rep**** to this complain why didn't you give the correct asyour employee Brandon said customer care dosent deal with Provident fund complains
I just called the ***line & I spoke with an agent called Brandon & he confirmed that they don't deal with such complains, he said that line it's for customer service only, he will transfer me to the relevant department. When he did so when they answered the call when I introduced my myself they just hang up.
I want to know when you rep**** to this complain why didn't you give the correct asyour employee Brandon said customer care dosent deal with Provident fund complains