MT
Mbali T

1 reviews | Active since Jul 2019

05 Jul 2019, 10:39

Complain about pick n pay, Kwamnyandu

Yesterday, Wednesday morning I bought 3x1 kg wooden s**** margarine at pick n pay, Kwamnyandu, because I was going to bake at night only to find the the margarine are stale????????????????. It 8pm I have cake orders going the following day. Can you imagine my frustration, I had to call friends and family to see who can borrow me margarine. My aunty in Isipingo had extra I had to drive from uMlazi CC Section to Isipingo to get the margarine and come back to bake. Time and petrol is waisted unnecessary. Today I went to pick n pay to return the margarine, mind you I'm supposed to be working it's Friday I'm busy, again time and petrol is waisted unnecessary. I explained to the manager how I've been inconvenienced I'm asking for a compansation voucher. He said it's not in their company police. I guess it's selling stake margarine that is in their company police????I'm not happy with their service. I'm still requesting a voucher to cover my petrol.

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Jul 2019, 12:05
Official
Good day Mbali Terry, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the inconvenience caused. We are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team