Complain

Last week Wednesday 9/11/2022 went to pick n pay Mdantsane city Mall to buy cleaning detergent and lunch and came back to work. When I get home I use one of the detergent I bought there which is Duck Deep Gel Cleanser only to find that it's watery like. Thursday morning went to pick and pay to return the item for another one the supervisor said she won't take it back cause it's opened and so my question is how was I going to know or even see that it's not how it's suppose to be if I didn't open and use it. To cut the story shot that woman was rude to a point she said so what do you want me to do, even if you can go to the Store Manager he won't do anything he will not take it. Then we left her store as it seems, no one is above her even the manager won't say r change her decision, I log a complaint with PnP customer service the same day and the ask me to wait for 24 /72 for the store to respond the store didn't respond. I call again after 72 hrs and they say the store still has not respond to them so the consultant ask if I mind to hold whilst she call them and I didnt. For her to get back to me and tell me she can't get hold of them can't I go back to the store again or even better log a complaint with Duck. I ask her why should I go back to the store to the same person for the same thing that she told me it's gonna happen, 2 why should I log a complain with dark whilst I bought duck at PnP they are the one who receive my money not the supplier. Until today I am still going back and forth with Pick n Pay and their Customer service with no help, what's worse is that I shop at that and everytime I go there or any of my colleagues they gives us funny looks. They create an uncomfortable environment for us to shop whilst we like shopping in their store. Can anyone who is above that as it seems that the store Management cannot touch her assist me as the customer service also didn't even when I told them that they now I'll treating us they make it uncomfortable for us to shop in their store all because of reporting the I'll treatment we got from their store.