COMPLAIN

On 28/07/2018 I went to Pick n Pay in Qualbert local store in Durban and I purchase the iron branded the Counter point and after using its was damaged its just burst and the steel underneath show that is affected and I took it back on 15/09/2018 instead of giving me another iron they say they will send it for repairs and I've ask that so long while I wait for them to repair what I will be using the Frontline Supervisor called Azime said they have detected that its was left on for some time which cause for it to burst which is not true, I didn’t have the box she make a noisy for the missing box while I have the Till slip which shows that the items was bought in JULY and its didn’t last for 2 months and I kept quite she gave the reprint and say she will sent for repairs.

As per your return A customer’s till slip is their guarantee.Customers are required to present their original tax invoice or till slip or other proof of purchase, (through Smart shopper card).not the box she was asking me about even now they never respond how far is repair going and she( Azime) is in no position to detect what cause the fault on iron unless she the one who is repairing, I"am disappointed about the service and also irate they she handle the matter because the reason I shop at P n P is because of their best quality customer service and the quality of their brand