Communication an absolute joke

I received a promotion from Pick ' n Pay as I am a Smart Shopper regarding Fuel Payday. I made application and was approved and told a card would be on it's way to me shortly. After a long wait I never received the card so I called them only to be told the card cannot be delivered to a postal address as they use a courier. They changed the delivery address to my physical address and said my card would be on the way. I have still not received my card so I called them today again. I was told the card is on the way I must wait for the post office collection slip, on querying this (as we have no street delivery) they said this was what I requested. I explained what they had told me but the consultant could not understand.... Don't waste your time Pick 'n Pay, if you do a promotion then be able to follow it through effectively. Please cancel this and stop sending me emails and SMS's in this regard...