KS
Kerin Sinton-Hewitt
1 reviews | Active since Nov 2022
18 Nov 2022, 11:28
Come on ASAP, own up!
The customer service I received from Pick n Pay ASAP last week was appalling. The communication with customer services was a run-around, condescending and apathetic. Come on ASAP, own up! You do not fall within the monopoly market structure.
It is evident to me that Pick n Pay ASAP is not interested in its customers and is incapable of treating said customers with respect. I have no choice but to opt out and will continue to use the Checkers 60 Minutes service, which I have been using for the past 18 months on an almost weekly basis, without ever experiencing a missed delivery!
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Replies (1)KS
Kerin Sinton-Hewitt's updateReviewer Update
28 Nov 2022, 10:04Hi,
I do not have an outstanding query as my order was delivered. This is a complaint about Pick n Pay's service and communication relating to this order (Order #***). I have a thread of emails that in my view, demonstrate contempt and disregard for me as your customer, and your reply above, further demonstrates this sentiment. Transparency and authenticity as well as compassionate empathy is what I and, I'm sure, most of your customers would appreciate. If there is something you feel you can do to re-establish trust, embrace empathy, show genuine care, be consistent and timely in your interactions, then feel free to share my details. Currently, Pick n Pay has over 18,000 reviews on Hello Peter, of which almost 90% of these relate to unhappy customers. In my case, Pick n Pay had the opportunity to deliver a solution but instead elected to demonstrate that it is not worthy of my trust and clearly, an overwhelming majority of customers on Hello Peter feel the same way!
Kind regards,
Kerin Sinton-Hewitt
I do not have an outstanding query as my order was delivered. This is a complaint about Pick n Pay's service and communication relating to this order (Order #***). I have a thread of emails that in my view, demonstrate contempt and disregard for me as your customer, and your reply above, further demonstrates this sentiment. Transparency and authenticity as well as compassionate empathy is what I and, I'm sure, most of your customers would appreciate. If there is something you feel you can do to re-establish trust, embrace empathy, show genuine care, be consistent and timely in your interactions, then feel free to share my details. Currently, Pick n Pay has over 18,000 reviews on Hello Peter, of which almost 90% of these relate to unhappy customers. In my case, Pick n Pay had the opportunity to deliver a solution but instead elected to demonstrate that it is not worthy of my trust and clearly, an overwhelming majority of customers on Hello Peter feel the same way!
Kind regards,
Kerin Sinton-Hewitt
KS
Kerin Sinton-Hewitt's update28 Nov 2022, 10:04
Reviewer Update
Hi,
I do not have an outstanding query as my order was delivered. This is a complaint about Pick n Pay's service and communication relating to this order (Order #***). I have a thread of emails that in my view, demonstrate contempt and disregard for me as your customer, and your reply above, further demonstrates this sentiment. Transparency and authenticity as well as compassionate empathy is what I and, I'm sure, most of your customers would appreciate. If there is something you feel you can do to re-establish trust, embrace empathy, show genuine care, be consistent and timely in your interactions, then feel free to share my details. Currently, Pick n Pay has over 18,000 reviews on Hello Peter, of which almost 90% of these relate to unhappy customers. In my case, Pick n Pay had the opportunity to deliver a solution but instead elected to demonstrate that it is not worthy of my trust and clearly, an overwhelming majority of customers on Hello Peter feel the same way!
Kind regards,
Kerin Sinton-Hewitt
I do not have an outstanding query as my order was delivered. This is a complaint about Pick n Pay's service and communication relating to this order (Order #***). I have a thread of emails that in my view, demonstrate contempt and disregard for me as your customer, and your reply above, further demonstrates this sentiment. Transparency and authenticity as well as compassionate empathy is what I and, I'm sure, most of your customers would appreciate. If there is something you feel you can do to re-establish trust, embrace empathy, show genuine care, be consistent and timely in your interactions, then feel free to share my details. Currently, Pick n Pay has over 18,000 reviews on Hello Peter, of which almost 90% of these relate to unhappy customers. In my case, Pick n Pay had the opportunity to deliver a solution but instead elected to demonstrate that it is not worthy of my trust and clearly, an overwhelming majority of customers on Hello Peter feel the same way!
Kind regards,
Kerin Sinton-Hewitt