Coffee Club exclusive deals not app**** AGAIN

I am writing to formally lodge a complaint regarding an issue I have experienced for the second time with your Coffee Club promotions. Despite being a registered Coffee Club member and using my correct Smart Shopper card, I was overcharged for Jacobs coffee AGAIN. Specifically on the most recent: The Coffee Club promotion price for Jacobs coffee is R99, but I was charged R159.99. I have confirmed that my Smart Shopper card was used correctly at the time of purchase. I have screenshots, receipts, and all supporting documentation showing the promotion should have app****. This is not the first time this has happened, and it is frustrating to repeatedly miss out on advertised promotions despite being a loyal Coffee Club member. I request that Pick n Pay: Refund the difference for this purchase or give me the difference as points to my smart shopper card. Investigate why Coffee Club promotions are not being app**** correctly. Ensure this does not continue in future transactions. I can provide all receipts, screenshots, and proof of my Coffee Club membership upon request.