1 reviews | Active since Jan 2010
Coen @ PNP Woodmead
Coen at PNP Woodmead Retail park does not deserve the so called "manager" position he holds. He does not know how to speak to customers as has a "don't care attitude". I was recently at your store and purchased quite a few items. The lady had closed the till as I had paid with a card and I only thereafter had asked her for some change to tip the guy that was going to help push my trolley and load my vehicle. She was not able to and I thereafter proceeded to 4 more cashiers and was told by each of them that they were not able to provide to me a R10 note! I then was told that Coen was the manager in charge of the cashiers and that he would be able to help. I advised him that I was very upset as I had only wanted change but the cashiers were acting like I had not purchased anything so I was not "entitled" to change! He raised his voice at me and said "they do not have to give you change". I then told him I only needed it for the guy pushing the trolley and he did not care. I then told him that the service is terrible and I don't think that I would return to the store for my future shopping. He responded saying "that is good and you don't need to". I walked out angrily and feel that PNP Woodmead need to rethink having such an individual in such a position.
Good day Ferzana,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Ferzana,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
